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The Benefits of Working with an Independent Agency vs. a Direct Carrier

November 7, 2025

Navigating insurance can be challenging. Even something as simple as deciding where to begin can seem daunting; with so many insurance carriers, how are you supposed to know which one to choose? Direct carriers certainly have the benefit of brand recognition, but independent insurance agents can also offer outstanding services that can even surpass some of the bigger companies. Check out some advantages to working with an independent agency over a direct carrier and see how they can help find the best coverage for you.


More Options

Independent insurance agents aren’t tied to one specific carrier. Rather, they work with many nationally known carriers offering a variety of policies across both personal and commercial lines. This means you don’t have to choose just one company’s product — you have far more options for your coverage. A1 Insurance, for example, partners with more than 20 top-quality, nationally known carriers.

 

Better Deals

Because independent agents aren’t obligated to sell from one carrier, they have a wider pool to choose from. If auto insurance rates seem too pricey, for example, you have the option to enroll with another carrier offering more affordable premiums. Instead of being stuck with one option, you can compare policies from multiple carriers and find a solution that best fits your budget.


A More Personal Touch

Outstanding customer service is a defining characteristic of agencies like A1. If you’re shopping for policies from direct carriers, comparing policies is your responsibility. Independent agents, on the other hand, do that hard work for you. And unlike direct carriers, your agent will stick with you if you decide to switch carriers in the future, ensuring you get the same excellent service you’ve been used to.

 

Representing You, Not the Carrier

Agents at direct carriers are first and foremost representatives of their employers. This may not always be the case, but as employees, they may act in the best interests of the company instead of the policyholder. Independent agents have no such loyalty to any brand. Rather, they’re loyal to their policyholders and are more motivated to act in their interests rather than the carrier’s.

 

Let us find the best coverage for you! Contact A1 Insurance today or call (708) 301-0066 for more information.